The War on Talent is won with clarity and communication I’ve written it before; the talents and professionals working in our industry are our most important assets. Not the rooms, the public areas, your award-winning restaurant, bar, or spa, but the people are our most prized assets. The people who check-in our guests who spend […]
Obviously, this week’s papers are reporting about the staff shortage in the hospitality again. Nearly every guest noticed that in person this weekend in way too many establishments; long waiting times, no hospitable approach and clumsy types without any catering experience. If they even showed up. Too little staff was present, and it was like […]