Wouter-Verkerk-Blogspitality-blog-Good-service-is-the-new-standard

Good service is the new standard

Written by Wouter Verkerk. Published on

Madam, may I ask you something? What do you think of this hotel so far, are there things that you have noticed positively and, if I may be so bold, do you intend to come back here again? I was a guest in a hotel for three days. Since last year I have been guiding […]

Wouter-Verkerk-blog-customer-is-king-but-we-re-the-boss

Customer is King… But we’re the boss!

Written by Wouter Verkerk. Published on

‘Good evening, this is Simon Verankeren, I would like to reserve a table for tomorrow night. We are with four adults and four children, but I presume you still know!’ Indeed, we still know, good talking to you, Simon. After your last visit to our restaurant I tried to call you a couple of times, unfortunately […]

 
 
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