Wouter Verkerk, blogger at Blogspitality.com

Customer is King… But we’re the boss!

Written by Wouter Verkerk. Published on

‘Good evening, this is Simon Verankeren, I would like to reserve a table for tomorrow night. We are with four adults and four children, but I presume you still know!’ Indeed, we still know, good talking to you, Simon. After your last visit to our restaurant I tried to call you a couple of times, unfortunately […]

Britte van Santvoort is blogger and intern at Blogspitality.com

Disruption

Written by Britte van Santvoort. Published on

This term only already makes plenty of large enterprises shiver. The reason for it makes complete sense; what if someone, with a completely different background than you, has a great idea, resulting in a complete demolishment of your industry, business model and thus profit. It sounds rather ridiculous, but what is really happening?

 
 
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